Account Supervisor

The role

Kettle is a team of passionate, fearless creatives focused on delivering great products, redefining best-practices, and providing new opportunities for our clients. 

We are looking for a collaborative and dynamic Account Supervisor to join our team. This role offers the exciting opportunity to work closely with clients across a beloved technology company to fuel a rapidly growing engagement. Account people can wear a lot of hats, and this role is no exception. You exude a “no task too small” attitude - eager to jump in and do what it takes to help ensure success for our team, including generating detailed scopes of work, maintaining complex spreadsheets, collaborating with team leads to solve resourcing conundrums, getting involved in projects which need steering, facilitating the onboarding of new hires, spreading joy across the team, and much more.

If you are a self-starter with a passion for strategic thinking, problem-solving, and relationship-building, we want to hear from you.

We are hiring people in Austin who are able to go into an office 2 days a week AND fully remote teammates in the Pacific time zone.

Key Qualifications: 

  • 5-7+ years of client-facing experience at an agency.
  • US citizenship or work permit.
  • Experience in digital product and marketing.
  • Ideally based on the West Coast; open to other key markets if the fit is right.
  • Excellent communication skills with an insatiable curiosity about products, processes, and people.
  • Exceptional attention to detail and the ability to work flexibly and responsively in a dynamic environment.
  • Experience building and maintaining key client relationships.
  • Spreadsheet wizard with experience managing multiple accounts and budgets.
  • Positive attitude with a willingness to go the extra mile for clients and teams.
  • Ability to thrive in a collaborative, fast-paced environment while having fun on the job.

Responsibilities: 

  • Overseeing planning, scope of work development, budget updates, and project tracking.
  • Leading processes like new hire onboarding, scope tracking, invoicing, project set up.
  • Closely coordinating with client-side Operations, Procurement and Resource Management teams.
  • Partnering with producers on project success, guiding the team and work.
  • Building strong relationships with teams and clients.
  • Handling new project requests, pitches, proposals, and follow-up.

The target range of base compensation for this role is $100k-$130k. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, and location.

A little about us

Kettle is a digital creative agency that operates at the intersection of design and technology. Its client portfolio includes Apple, T-Mobile, Nike, American Express, Mailchimp, Warby Parker, and many more. We specialize in delivering digital products and content-forward experiences that foster stronger connections between brands and customers. We aim to be the go-to partner for tackling the most ambitious challenges in the industry, ranging from helping start-ups disrupt the status quo to guiding and supporting established leaders constantly redefining their field.

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